FAQ
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us (live chat, email, phone or social DM)and we'll get in touch as soon as possible.
Buy now with Afterpay and Laybuy
Buy now with Afterpay and Laybuy
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us (live chat, email, phone or social DM)and we'll get in touch as soon as possible.
We're a very small team that needs to keep on the top of our game.
Either express your interest by contacting Ben via ben@federation.co.nz or keep an eye out on our Careers and Internships page.
You want in on this action? If you have the skills and we have the vacancy it'll be advertised here: Careers and Internships
Items purchased on preorder are able to be returned for a store credit as normal. A preorder item is a specially ordered item. Please note that preorders cannot be cancelled for a refund, we can only offer a STORE CREDIT. From time to time preorders may be delayed and we advise that you should be aware of this before purchasing.
Only preorders delayed by 4 weeks or more are eligible for a full refund.
Please play close attention to the expected delivery time stated on preorders and bear this in mind when ordering.
To initiate a return click here.
We try to make the return process quick and easy as possible.Please read our below policies so you have full understanding before making an order!
Sorry! Items marked as Final Sale have been discounted considerably more from their original RRP and are considered final sale - but looks like you got a real bargain! These will not be accepted for returns of any kind unless faulty. You will recognise items classed as final sale in the products description. If you're not sure, get in touch and we can let you know!
You've ordered some epic clothing off our online store and want to know about shipping or where your order is at? Check here.
You cannot return, exchange or get a refund for an outlet item.
You can find our full list of retailers here : federation.co.nz/pages/stockists
You've got an amazing store and want to be a stockist?
We're super picky, so send us a brief bio on your store explaining why we should stock you, where you're located, what brands you carry and ideally some photos to ben@federation.co.nz
If you have an awesome business or are just an awesome individual that wants to collaborate.
Reach out to marketing@federation.co.nz or message us on one of our socials.
If you've got an epic magazine that wants to do a feature on our brand, or any other PR or marketing enquires please contact marketing@federation.co.nz
For more information about refunds, click here