Holiday period information
We are now in a high-volume sales period. Please be patient as we get through all the orders and requests.
Below are some common answers to questions you may have.
Shipping
We aim to have your order out asap however shipping times can vary during this period. Please allow between 3-8 days to dispatch your order.
We use NZ Post for shipping. Due to high volume, package deliveries can be slower during this time.
Orders & Stock
To initiate a return click here.
We try to make the return process quick and easy as possible.Please read our below policies so you have full understanding before making an order!
Sorry! Items marked as FINAL SALE have been discounted considerably more from their original RRP and are considered final sale - but looks like you got a real bargain! These will not be accepted for returns of any kind unless faulty. You will recognise items classed as final sale in the products description. If you're not sure, get in touch and we can let you know!
You've ordered some epic clothing off our online store and want to know about shipping or where your order is at? Check here.
Contact
Reach out to hello@federation.co.nz or message us on one of our socials. We will get back to you in a timely manor please do not double email as this will push you down the list.
Need help?
Frequently Asked Questions
Work with us
We're a very small team that needs to keep on the top of our game.
Either express your interest by contacting Ben via ben@federation.co.nz or keep an eye out on our Careers and Internships page.
You want in on this action? If you have the skills and we have the vacancy, it'll be advertised here:Â Careers and Internships
Orders, Returns & Shipping
Items purchased on preorder are able to be returned for a store credit as per normal. A preorder item is a specially ordered item. Please note that preorders cannot be cancelled for a refund, we can only offer a STORE CREDIT. From time to time preorders may be delayed and we advise that you should be aware of this before purchasing.
Only preorders delayed by 4 weeks or more are eligible for a full refund.
Please play close attention to the expected delivery time stated on preorders and bear this in mind when ordering.
To initiate a return click here.
We try to make the return process quick and easy as possible.Please read our below policies so you have full understanding before making an order!
Sorry! Items marked as FINAL SALE have been discounted considerably more from their original RRP and are considered final sale - but looks like you got a real bargain! These will not be accepted for returns of any kind unless faulty. You will recognise items classed as final sale in the products description. If you're not sure, get in touch and we can let you know!
You've ordered some epic clothing off our online store and want to know about shipping or where your order is at? Check here.
You can only return or exchange for an outlet item if it is not FINAL SALE.
Refunds
For more information about refunds, click here
PR & Marketing
If you have an awesome business or are just an awesome individual that wants to collaborate.
Reach out to hello@federation.co.nz or message us on one of our socials.
If you've got an epic magazine that wants to do a feature on our brand, or any other PR or marketing enquires please contact hello@federation.co.nz